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iTEK specializes in Payment Terminal and Signature Capture Sales and Support
We partner with the leaders in payment transaction and signature capture technology. We specialize in the latest PED-PCI versions and all configurations. Please click on the logo below for more information on iTEK’s solutions.
Services
Deployments
Deploying terminals and applications can sometimes be problematic and time-consuming. ITEK does the work for you to make the deployment successful.
Terminal deployments include:
- Building scripts/prompting sequences.
- Loading the terminals with latest revision of software, ensuring 3DES compatibility
- Full compatibility testing with your POS and ISO providers
- Memory configuration upgrades
Application deployments include:
- Testing your application on platform of choice
- Provide application maintenance updates for download
- Check reader configuration
- Price checker configuration
We specialize in assisting when you are changing from one processor to another.
Encryption Services
ITEK encryption services include single and triple-DES capability in a fully certified TG-3 facility. Both new and refurbished PCI-PED terminals can be encrypted and shipped to their destination.
Call Center / Help Desk Services
ITEK’s call center ensures that every aspect of using your payment terminals is accurate and functional. We also offer one of the most complete conversion and system upgrade assistance packages available. ITEK offers one of the largest help desk menus in the industry. Our experienced and professional staff provides thorough point-of-sale hardware and software trouble shooting. The help desk is open 24/7, 365 days a year.
Consumable Supplies
This program is available when you contact our supply desk via an 800# and order cables, power supplies, stylus or screen protectors.
Repair and Refurbishment
ITEK offers repair services and refurbishes terminals. Each piece of equipment received for repair is thoroughly tested and checked by a factory-trained and certified technician. If repairs are necessary, we request formal approval before making major repairs. Major components are replaced with manufacturer-specified or supplied parts. Our standards are to make each device perform and look like new.
Warranty Repair and Refurbishment
ITEK warrantees all of their new and refurbished equipment for your protection. We also offer an advantage exchange replacement program, with turnaround time options.
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